FAQs

Our standard MOQ is 20 pieces per product for all car phone holders, tablet mounts and wireless chargers. For mixed bulk orders combining multiple products, the total order value must be at least $300. We offer flexible trial orders for new distributors to test the market.

We accept Bank Transfer (T/T), PayPal, Western Union and MoneyGram for all bulk orders. A 30% deposit is required to start production, with the remaining 70% balance due before shipping. We also offer credit terms for established long-term partners.

Yes, we offer tiered volume discounts for all our products: 5% off for 100-499 pieces, 10% off for 500-999 pieces, and 15% off plus free shipping for orders over 1000 pieces. Contact our sales team for custom pricing on large bulk orders.

You can place an order directly on our website, email us your order list, or contact us via WhatsApp. We will send a formal proforma invoice within 24 hours for your confirmation. Once payment is received, we will start production immediately.

Absolutely. We allow mixed bulk orders combining any of our products including car mounts, tablet holders, wireless chargers and retractable cables. This allows you to build a diverse product inventory with a single order.

Yes, we accept Visa, Mastercard and American Express payments for orders under $1000. For larger orders, we recommend bank transfer for lower transaction fees. Contact our sales team for more payment options.

Standard production time is 7-15 business days after payment confirmation for in-stock products. For custom orders or during peak seasons, production may take 15-25 business days. We always provide accurate lead times when you place your order.

We offer three main shipping options: Express (DHL/FedEx/UPS, 3-7 days), Air Freight (7-14 days), and Sea Freight (25-45 days). We can also ship to your freight forwarder in China. Shipping costs are calculated based on weight, volume and destination country.

The buyer is responsible for all import duties, taxes and customs fees charged by the destination country. We can declare a lower value on the commercial invoice to help reduce import costs, but this is done at the buyer's request and risk.

We will send you a tracking number via email as soon as your order is shipped. You can track your shipment on the carrier's website or on our Track Order page. Our sales team will also provide regular updates on your order status.

Yes, we offer door-to-door shipping services to most countries worldwide. This includes all customs clearance and delivery to your specified address. Contact our sales team for a door-to-door shipping quote.

If your order is delayed beyond the estimated delivery time, we will work with the shipping carrier to resolve the issue immediately. We will provide you with regular updates and, in rare cases of lost shipments, arrange a replacement or full refund.

We accept returns for manufacturing defects only. All return requests must be submitted within 7 days of delivery with clear photos and videos of the defective products. We will arrange a free replacement, repair or full refund for confirmed defective items.

Yes, all our products come with a 12-month warranty against manufacturing defects from the date of delivery. This covers defects in materials and workmanship, but does not cover damage caused by misuse, accidents or normal wear and tear.

We implement a strict 3-step quality control process: raw material inspection, in-process inspection during production, and 100% final inspection before shipment. All products are tested for functionality, durability and safety to ensure they meet our high standards.

No, we do not accept returns for unsold products. Returns are only accepted for confirmed manufacturing defects. We recommend ordering samples first to test product quality and market demand before placing a large bulk order.

Yes, all our electronic products including wireless chargers and car chargers are CE, FCC and RoHS certified. We can provide you with the certification documents upon request to ensure compliance with your country's regulations.

Yes, we provide full OEM/ODM manufacturing services for all our products. This includes custom logo printing, color customization, packaging design, product modification and private labeling. All OEM services are handled through our factory website.

All custom and OEM requests are processed exclusively through our factory website: ohlprofactory.com. Visit the factory site to learn more about our OEM capabilities, MOQ requirements and pricing.

The standard MOQ for custom logo printing is 100 pieces per product. For full custom product design and packaging, the MOQ is 500 pieces. Please visit ohlprofactory.com for detailed OEM pricing and production times.

Yes, we offer custom packaging design and production services for OEM orders. We can create custom boxes, blister packs and retail packaging with your brand logo and design. All custom packaging requests are handled through our factory website.

Yes, we can provide pre-production samples for OEM orders for your approval before mass production. Sample lead time is typically 5-7 business days. All sample requests are processed through our factory official website.

Yes, we offer product samples for all our products. Sample costs will be fully refunded when you place a bulk order over $500. Sample delivery time is 3-7 days via express shipping. Contact our sales team to request samples.

No, we exclusively serve B2B wholesale customers including distributors, retailers, fleet operators and online sellers. We do not sell individual units to retail customers. All orders must meet our minimum order quantity requirements.

We are a professional wholesale supplier with our own manufacturing factory. Our factory operates at ohlprofactory.com and has over 10 years of experience in manufacturing car mounts and electronic accessories.

Yes, we offer free standard shipping to most countries for orders over 1000 pieces. For orders under 1000 pieces, we offer competitive shipping rates through our partner carriers. Contact our sales team for a shipping quote.

Yes, we maintain a large inventory of our most popular products for immediate shipment. In-stock orders are typically shipped within 2-3 business days after payment confirmation. Contact our sales team to check current stock levels.