Last Updated: May 14, 2026
Thank you for choosing OHLPRO Bulk as your wholesale supplier. This Shipping Policy applies exclusively to B2B wholesale orders placed through ohlprobulk.com. Please read it carefully to understand our shipping procedures, delivery times, and responsibilities.
We work with leading global logistics providers to ensure fast, reliable, and cost-effective shipping for all bulk orders. Our shipping team will provide you with detailed tracking information and assist you with any logistics-related questions.
1. Order Processing & Production Time
All orders are processed and produced after payment confirmation. Our standard production times are:
- Standard wholesale orders: 7-15 business days
- OEM/custom orders: 15-25 business days (depending on customization requirements)
- Large orders (over 5,000 pcs): Production time will be confirmed in your order quotation
Orders are processed Monday through Friday, excluding Chinese public holidays. During peak seasons (such as Christmas and Black Friday), production times may be extended by 3-5 business days. We will notify you in advance of any delays.
2. Shipping Methods & Delivery Times
We offer three main shipping options to meet different bulk order requirements:
| Shipping Method | Delivery Time | Best For |
|---|---|---|
| Express Shipping (DHL, FedEx, UPS) | 3-7 business days | Small to medium orders (under 500 pcs), urgent restocking |
| Air Freight | 7-14 business days | Medium to large orders (500-2,000 pcs), balance of speed and cost |
| Sea Freight | 25-45 business days | Large bulk orders (over 2,000 pcs), lowest cost option |
Delivery times are estimates and start from the date of shipment, not the date of order placement. Actual delivery times may vary depending on destination country, customs clearance, and carrier efficiency.
3. Shipping Costs
- Shipping costs are calculated based on order weight, volume, destination, and selected shipping method
- We will provide you with a detailed shipping quote before your order is shipped
- Shipping costs do not include import duties, taxes, customs fees, or brokerage charges, which are the sole responsibility of the buyer
- For large sea freight orders, we can arrange FOB, CIF, or EXW terms as per your request
- We offer discounted shipping rates for regular customers and large volume orders
4. Customs Clearance & Import Duties
All international shipments are subject to customs inspection and may incur import duties, taxes, and fees imposed by the destination country. These charges are determined by the customs authorities of your country and are not included in our product or shipping prices.
It is your responsibility to:
- Check the import regulations and restrictions of your country before placing an order
- Pay all applicable import duties, taxes, and customs fees
- Provide any necessary documentation required for customs clearance
We will provide you with all necessary shipping documents (commercial invoice, packing list, bill of lading) to facilitate customs clearance.
5. Shipment Tracking
Once your order has been shipped, we will send you a shipping confirmation email containing:
- Tracking number
- Carrier name
- Estimated delivery date
- Link to track your shipment online
You can track your shipment directly on the carrier's website using the provided tracking number. If you have any questions about your shipment status, please contact us at leslie@ohlpro.com or via WhatsApp.
6. Delivery & Receipt
- Please ensure that someone is available at the shipping address to receive the delivery
- Upon receipt, please inspect the package carefully for any signs of damage before signing for it
- If the package appears damaged, please note it on the delivery receipt and take photos of the damaged package and contents
- We are not responsible for any damage that occurs after the package has been signed for without notation of damage
- If no one is available to receive the delivery, the carrier may leave the package at your door or attempt redelivery
7. Shipping Damage & Lost Packages
7.1 Damaged Shipments
If you receive a damaged package, please contact us within 7 days of delivery with clear photos of the damaged package and products. We will work with the carrier to file a claim and arrange for replacement or refund at our discretion.
7.2 Lost Packages
If your package is lost in transit, please contact us immediately. We will investigate the issue with the carrier. If the package is confirmed lost, we will either reship your order free of charge or issue a full refund.
8. Address Changes
Please ensure that your shipping address is correct when placing your order. If you need to change your shipping address, please contact us as soon as possible before your order is shipped.
Once your order has been shipped, we cannot change the shipping address. Any address changes after shipment will be subject to additional fees charged by the carrier.
9. Warehouse Pickup
For customers located in China, we offer free warehouse pickup service. Please contact us in advance to schedule a pickup time. You will need to provide your order number and a valid ID when picking up your order.
10. Changes to This Policy
We may update this Shipping Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top of this page.
Your continued use of our Service after the changes become effective constitutes your acceptance of the new policy.
11. Contact Us
If you have any questions about this Shipping Policy or your shipment, please contact us: