Return & Refund Policy

Last Updated: May 14, 2026

Thank you for shopping with OHLPRO Bulk. This Return & Refund Policy applies exclusively to B2B wholesale orders placed through ohlprobulk.com. Please read it carefully before placing your order.

As a wholesale supplier, our return policy is designed to be fair and reasonable for both parties. We only accept returns for manufacturing defects or shipping errors, and do not accept returns for reasons unrelated to product quality.

1. Eligibility for Returns

You may request a return or replacement only if one of the following conditions is met:

• Products received are defective in materials or workmanship
• Products received do not match the specifications or quantity stated in your order
• Products were damaged during shipping (with clear photo evidence)

All return requests must be submitted within 7 calendar days of delivery. Requests received after this period will not be accepted.

2. Non-Returnable Items

The following items are final sale and cannot be returned or refunded under any circumstances:

• All OEM, private label, and custom orders (including custom logo, packaging, and design)
• Products that have been used, installed, modified, or damaged by the customer
• Products returned without original packaging and accessories
• Products that show signs of normal wear and tear
• Clearance or discounted items

3. Return Process

To initiate a return, please follow these steps:

1. Contact us at leslie@ohlpro.com or via WhatsApp within 7 days of delivery
2. Provide your order number, clear photos of the defective/damaged products, and a detailed description of the issue
3. Wait for our customer service team to review your request and approve the return
4. Once approved, we will provide you with a return authorization (RA) number and shipping instructions
5. Ship the products back to us using a trackable shipping method
6. We will inspect the returned products within 5 business days of receipt and process your refund or replacement

Do not return any products without first obtaining a return authorization number. Unauthorized returns will not be accepted.

4. Shipping Costs for Returns

• Our responsibility: If the return is due to our error (defective products, wrong items, shipping damage), we will cover all return shipping costs.
• Your responsibility: If the return is for any other reason not covered by our policy, you will be responsible for all return shipping costs.

Original shipping costs are non-refundable unless the return is due to our error.

5. Refund Policy

5.1 Refund Processing

Once we receive and inspect the returned products, we will process your refund within 7-14 business days. Refunds will be issued using the same payment method you used for the original purchase.

5.2 Partial Refunds

We reserve the right to issue partial refunds in the following cases:

• Products are returned in damaged or incomplete condition
• Only a portion of the order is returned
• Products show signs of use or mishandling

6. Replacements

Instead of a refund, you may request a replacement for defective or incorrect products. Replacements will be shipped free of charge if the return is due to our error.

If the product is out of stock, we will issue a full refund or offer you a similar product of equal value.

7. Order Cancellations

Please refer to our Terms of Service for detailed information about order cancellations:

• Cancellations before production: Full refund of deposit
• Cancellations during production: 50% of total order value will be charged
• Cancellations after production is complete: No refunds will be issued

8. Warranty Claims

All products come with a 12-month warranty against manufacturing defects. For warranty claims made after the 7-day return period but within the warranty period, we will provide free replacement parts or repair services at our discretion.

Warranty does not cover damage caused by misuse, abuse, improper installation, accidents, or normal wear and tear.

9. Changes to This Policy

We may update this Return & Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top of this page.

Your continued use of our Service after the changes become effective constitutes your acceptance of the new policy.

10. Contact Us

If you have any questions about this Return & Refund Policy or need to initiate a return, please contact us: